When an unknown caller calls your SwitchLine (SwitchUp number), the call is automatically analyzed for spam and then forwarded to your mobile number. There will be slightly longer than normal ringing period when a call is being analyzed for spam. Once you place an outgoing call or text message to the number, SwitchUp learns that the number is safe and the ringing will return to normal duration for subsequent incoming calls.
Calls are forwarded to your real number provided the following conditions are met:
- Is the call safe (not spam)?
- If applicable - Are business hours enabled and is it during the set business hours?
If the answer is `Yes` to the conditions, then the call will be forwarded and your phone will ring.
When a call comes to your SwitchLine, the app will display the caller's number along with the SwitchUp logo so you know where it came from. In the case the caller is saved as a contact, the person's Name will be displayed.
When a SwitchUp call is received and you don't want to take the call, you should not decline the call. Instead you should silence the call, by pressing either volume button once, and let the call ring out. Declining the call may cause the call to go to your normal (personal) mobile phone voicemail and not your SwitchUp voicemail. This limitation is due to how the phone carriers handle SwitchUp calls, and is outside of our control. At this time it is unknown if this limitation will be solved but we will continue to look at solutions.