James K.

  • Total activity 43
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Activity overview

Latest activity by James K.
  • James K. created an article,

    Troubleshooting Incoming Calls

      Most issues with incoming calls can be resolved with a few steps: Ensuring Contacts and Notifications permissions are enabled Ensuring the SwitchUp Contacts are created Ensuring the SwitchUp Inc...

  • James K. created an article,

    Changing Incoming Ringtone

    To update the incoming ringtone for calls to your SwitchLine you will need to do the following:   In SwitchUp tap the "Contacts" tab at the bottom of the screen Find the contact "SwitchUp Incoming ...

  • James K. created an article,

    Auto Reply

    The Auto Reply feature allows you to configure SwitchUp to automatically send text messages when a call or a text is received.  You can choose to enable Auto Reply for calls or texts or both calls ...

  • James K. created an article,

    Why is a different area code/number suggested?

    Many area codes have all of their numbers currently in use and there are no numbers available.  When this happens, the app intelligently suggests an area code that is in close proximity and has num...

  • James K. created an article,

    How do I update my payment method in the App Store?

    Since SwitchUp subscriptions are handled by Apple's App Store, all payments are made from the card linked to your Apple ID. To update your billing method on your iPhone, iPad, or iPod touch: Go to...

  • James K. created an article,

    Contact Support

    There are a couple of ways to get support for SwitchUp if you don't find the answers here in the help center. (Preferred) Via the app: In the app tap Settings > Support > Compose icon in the top r...

  • James K. created an article,

    Privacy Policy and Terms of Service

    Reference our Privacy Policy and Terms of Service for SwitchUp.

  • James K. created an article,

    Can I sign up for SwitchUp with an international number?

    Sign up and usage of SwitchUp is only offered to users possessing a US based phone number at this time.  Calling and texting is available to US & Canada numbers at this time.        

  • James K. created an article,

    How can I tell the difference between a call to my cell number and a call to my SwitchUp number (SwitchLine)?

    Calls to your SwitchUp number (SwitchLine) will appear with the caller's phone number or contact name, if you have them saved along with the SwitchUp logo.      

  • James K. created an article,

    Refunds

    Please visit this Apple support page for information regarding refunds.