James K.

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  • Notifications Overview

    Under Settings>Notifications, you can customize which types of notifications you want to be delivered to your phone.  The image below is the default for notifications, with blocked notifications di...

  • Setting up an account

    To setup a SwitchUp account and start your free trial, first go to the Apple App store and download the SwitchUp app.   Launch the app after it's done downloading and sign in with either your Apple...

  • Troubleshooting Incoming Calls

      Most issues with incoming calls can be resolved with a few steps: Ensuring Contacts and Notifications permissions are enabled Ensuring the SwitchUp Contacts are created Ensuring the SwitchUp Inc...

  • Outgoing Calls

    When you place an outgoing call from SwitchUp, either directly from a conversation, the dial pad, or tapping on a contact, the app will display a screen that explains it will dial a SwitchUp routin...

  • Changing Incoming Ringtone

    To update the incoming ringtone for calls to your SwitchLine you will need to do the following:   In SwitchUp tap the "Contacts" tab at the bottom of the screen Find the contact "SwitchUp Incoming ...

  • How can I tell the difference between a call to my cell number and a call to my SwitchUp number (SwitchLine)?

    Calls to your SwitchUp number (SwitchLine) will appear with the caller's phone number or contact name, if you have them saved along with the SwitchUp logo.      

  • Why is a different area code/number suggested?

    Many area codes have all of their numbers currently in use and there are no numbers available.  When this happens, the app intelligently suggests an area code that is in close proximity and has num...

  • Can I sign up for SwitchUp with an international number?

    Sign up and usage of SwitchUp is only offered to users possessing a US based phone number at this time.  Calling and texting is available to US & Canada numbers at this time.        

  • How do I update my payment method in the App Store?

    Since SwitchUp subscriptions are handled by Apple's App Store, all payments are made from the card linked to your Apple ID. To update your billing method on your iPhone, iPad, or iPod touch: Go to...

  • Incoming Calls

    When an unknown caller calls your SwitchLine (SwitchUp number), the call is automatically analyzed for spam and then forwarded to your mobile number.  There will be slightly longer than normal ring...